FREQUENTLY ASKED QUESTIONS

Click on a subject below for more information about that topic:

CONTACT

You can use our contact form here or email us at hello@richardclarkson.com
We can also be reached at +1 646 703 1121 - please be considerate of any timezone differences when calling.

STUDIO

Our New York City studio is located in Brooklyn at 300 Morgan Ave and is open by appointment. Please email the studio at the above email address to schedule a visit.

CUSTOM

Custom designs are taken upon request - please use the contact form here.

CONSULTING

We offer consulting services in many different areas of design and at many different scales from local businesses to multinational enterprises. For more information on this email us at: hello@richardclarkson.com

TRADE

Sign up to our Trade Program using this application form. Please note, due to limited units the Cradle Chair and Floating Cloud are not viable for Trade Discounts.

WHOLESALE

Fill out our Wholesale Partners application form and we will get back to you about next steps as soon as possible.

HIRE

We have units of certain products available for hire, on a daily or weekly basis.
Please enquire at hello@richardclarkson.com and we'll help find the best fit for your needs.

SHIPPING

We ship worldwide, international shipping rates are calculated at checkout - prices are in listed in USD. Any local taxes, VAT or duties are billed by customs to the consignee upon delivery. We currently offer Free Domestic USA shipping on orders over $200 - please note this excludes large freight products.

INSTALLATION

We have designed each piece to be able to be easily installed by yourself (or in the case of some lighting products by an electrician). We are happy to recommend a local electrician, if you like. For more information see our installation guide.

CARE

See here for a few tips and guidelines below about how to clean, care and maintain the different materials we use in our products.

INTERNATIONAL

Unless otherwise stated all products are wired for 110-240v at 50-60Hz. Where possible we will ship an adapter to fit the electrical socket of your country. Any local taxes, VAT or duties are billed by customs to the consignee upon delivery.

PRESS

You are welcome to use images, videos and text from our website but please link back and credit Richard Clarkson Studio unless otherwise stated. You may also use our press packs available here. We love hearing about and sharing articles and publications about us or our products so let us know about them!

RETURNS

If you are not satisfied with the product you are able to return it to us in its original packaging within 30 days from date of delivery. We will refund the price of the product less a 5% restocking fee and any associated shipping costs. After the 30 day timeframe we do not accept returns.

WARRANTY

Our products are covered by a one year warranty unless otherwise stated. Within that timeframe in the event of a issue with a product we will ask that the product be returned to us in New York USA. Once returned we will evaluate the issue and identify the cause. If the issue is found to be the result of a manufacturing error we will reimburse the return shipping cost, repair or replace the unit and ship it back to the the buyer. Beyond that timeframe we will repair each unit on a case by case repair fee.